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I can't see my downloaded files
I can't see my downloaded files
Updated over 3 months ago

💡If you can't see the downloaded file through your Chrome browser, check the following cases!

1. the download is actually complete, but the downloaded file is not visible

  • If you can't see the downloaded file even after a certain amount of time has passed since the completion alert, please check the 'Download Location'(How to check & change the save location).

    2. If you're trying to download multiple files at the same time and it won't work

    • If you're trying to download multiple files at the same time, Chrome may be blocking the “Auto-download multiple files” feature.

      • Click on the 'Cannot download' icon in the top right corner of the screen -> Change the feature to Allow -> Retry downloading

✔️ Viewing and changing save locations

Downloaded videos and images are saved to the path specified by your browser settings.

If you're using the Chrome browser,you canset this in Settings > Downloads > Change location.

1️⃣ Chrome browser > Settings

Click the '☰' in the top right corner of your Chrome browser and select the Settings menu.

2️⃣ Select the 'Downloads' menu

설정 메뉴에서 '다운로드' 탭을 선택해 주세요.

3️⃣ Downloads > Verify and change location

You can 'confirm' the download path or 'change' it to a path you're comfortable with.


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