If you haven't used any of our services (video and banner creation, downloads, credits, etc.) within 7 days of subscribing (monthly or annual plan), you can request a cancellation and receive a refund.
💡 A refund will be granted if the following conditions are met.
Refundable status
Invoices with a status of [Paid] in the payment items
Bills that have not been exported, credited, or used
Subscription plan benefits and features that have not been utilized
Cancellation and refund will be approved if the user meets the eligibility criteria.
To request a refund, you can cancel your subscription by going to: Profile > My information > Payment information > Recent billings in the top right corner and selecting “Request a refund”.
1️⃣ Go to 'My profile' at the right side of main page
2️⃣ My account > Payment info > Recent billings
3️⃣ Click a "Request refund" button
4️⃣ Review our refund policies and eligibility criteria
📌 For the items below, please schedule a recurring payment cancellation.
Schedule your next payment cancellation
If none ofthe above conditionsapply
You can request toschedule a recurring payment cancellationand learn how to do so here.
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